At Your Service

At Cartridge World, we believe in talent. Just as important, we believe in a team that represents the core values of the company: real people invested in solving real problems and providing excellent service. Please meet our team and don’t hesitate to contact any one of us:

Mark Pinner at cartridge world

Mark Pinner


“I believe my success has been driven by my genuine passion for the ever-changing imaging industry where I have always been able to adapt and change to the needs of the business I am in and the customer.”

Mark Pinner has more than 20 years’ experience in the imaging industry and is currently the CEO of Cartridge World North America and the Global Chief Technology & Training Officer.

Before taking the position of CTO in the Cartridge World Global Management team in October 2008 Pinner been consulting for Cartridge World Global Operations for around 8 years where he gained a wealth of knowledge from the global network of stores and regional masters that serve them, which has helped in his role as CTO moving forward.

During his 20 years in the imaging industry, Pinner has moved production lines from Japan to the United Kingdom, set up re-manufacturing facilities in the USA, Turkey, Czech Republic, Netherlands, and United Kingdom, Furthermore, Pinner has been on the cutting edge of imaging technology which has covered dot matrix ribbons & spools, thermal transfer, inkjet & laser products.

His international business exposure began at the age of 19 in Japan during 16-week project. Largely the result of this original global exposure, Pinner has worked the imaging industry to date. During the early innovative years of the ink and toner remanufacturing industry, Pinner managed a team of R&D staff and engineers which resulted in a re-manufacturing facility in the Czech Republic, becoming one of Europe’s largest.

profile pic Tina Ricchio

Tina Ricchio

Franchise Support/Executive Assistant

More than 20 years in the legal, analytical, and administrative fields (and that's with raising four boys!). Tina loves the Chicago Bears, Cubs, and Blackhawks, just as much as she loves puzzles, reading about history/culture, bonfires, and making people smile. Family means everything (dog Tex included in the family).
profile pic Alan White

Alan White

Marketing Manager

Alan has more than 15 years working in the marketing industry and ten years supporting the Cartridge World brand -- initially in the United Kingdom and now in the USA -- and presently supports all territories, including Europe, Australia, and Asia. He is a hockey fan and an ex-hockey player. He follows the Cubs and Bears since coming to America in 2016, but his number one team is still Liverpool FC.

Alan has visited 32 states in the USA and hopes to see the other 18 as soon as possible; until then, he enjoys exploring the outdoors on foot, kayak, or bike.

head shot of eric george

Eric George

Finance Manager

Bowling and the Seahawks are my life!
head shot of Ivan Rosales

Ivan Rosales

Operations & Project Manager

Ivan has more than 24 years in the printing/imaging industry in various countries and capacities including being a business owner. He loves the New England Patriots and traveling the globe. He is a former rock band singer and has published poems (and continues to write them).
Profile pic miguel conner

Miguel Conner

Marketing Coordinator

Miguel has been a professional storyteller for more than 20 years. He enjoys writing, yoga/meditation, conspiracy theories, and finding ways not to be outsmarted by his five kids, three dogs, and two cats. He has published several books including Stargazer and The Executioner's Daughter.
cartridge world staff

Entire CW Team

Steve Eisner

Staff Accountant

Steve is a graduate of Loyola University and has an MBS in accounting from the University of Illinois, Chicago. He has more than 30 years in the banking industry. Outside of mastering numbers, Steve enjoys his time living on a 10-acre hobby farm with his wife, four children, and too many animals. The surrounding woods fear his chainsawing, splitting, and stacking firewood skills.

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